Privacy Policy

As of: April 2026

1. Controller

The controller responsible for data processing on this website is:

Citrini Hotel- & Gastro Informatics
Renato Citrini
Studenstrasse 23
2540 Grenchen
Switzerland

UID: [CHE-XXX.XXX.XXX – to be added]
E-Mail: info@roomtouch.ch
Website: www.roomtouch.ch

2. Scope

This Privacy Policy applies to the website roomtouch.ch and informs you about what personal data we collect, for what purpose we process it, and what rights you have. It is based on the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

3. Collection and Processing of Personal Data

We only collect personal data when you voluntarily provide it to us – in particular when you:

  • fill out the contact or demo request form on our website,
  • contact us by e-mail.

The following data may be collected:

  • First and last name
  • E-mail address
  • Phone number (optional)
  • Name and size of your hotel
  • Your message or request

4. Purpose of Data Processing

We use your data exclusively for the following purposes:

  • Responding to enquiries and getting in touch
  • Arranging and conducting demo appointments
  • Submitting offers for RoomTouch®
  • Maintaining the customer relationship

We do not share your data with third parties and do not use it for advertising purposes.

5. Legal Basis

The processing of your data is based on your voluntary consent as well as on pre-contractual and contractual measures.

6. Retention Period

We store your data only for as long as necessary for the stated purposes or as required by legal retention obligations (max. 10 years for business records under the Swiss Code of Obligations). Afterwards, the data will be deleted or anonymised.

7. Third-Party Services

WPForms (Rocketgenius, Inc.)
Our contact and demo form is operated using the WPForms plugin. Form data is stored on our web server (Infomaniak, Switzerland). Further information: wpforms.com/privacy-policy

Brevo (Sendinblue SAS, France)
We use Brevo as an SMTP service for sending e-mail notifications. E-mail addresses and message content are transmitted via Brevo's servers. Further information: brevo.com/legal/privacypolicy

Google Fonts
This website uses the font "Inter" via Google Fonts. When the page loads, a connection is established to Google's servers (USA), which may transmit your IP address. Further information: policies.google.com/privacy

Polylang (WP SYNTEX, France)
We use the Polylang plugin for the multilingual functionality of our website. It does not process any personal data of visitors.

Infomaniak (Hosting)
Our website is hosted by Infomaniak Network AG, Geneva, Switzerland. Infomaniak processes server log data (IP address, timestamp, pages accessed) for technical and security reasons. Further information: infomaniak.com/en/legal/confidentiality-policy

8. Cookies

This website uses technically necessary cookies required for the operation of the website (e.g. language selection via Polylang). No tracking or advertising cookies are used. Under Swiss law, explicit consent is not required for technically necessary cookies.

9. SSL Encryption

Data transmission between your browser and our server is secured by SSL/TLS encryption (HTTPS).

10. Your Rights

Under the Swiss FADP, you have the following rights:

  • Right of access: You may request information about the data we hold about you at any time.
  • Right to rectification: You may request the correction of inaccurate data.
  • Right to erasure: You may request the deletion of your data, provided no legal retention obligations apply.
  • Right to object: You may object to the processing of your data.
  • Data portability: You may request your data in a commonly used format.

To exercise your rights, please contact: info@roomtouch.ch

11. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as needed. The current version is always published on our website.